Trust & Safety
How we keep Circulure safe to belong to
Trust is layered. Verification, moderation, transparent enforcement, member-controlled privacy and the right to appeal all work together. This page is how that system fits together — written plainly.
Our principles
Four ideas that shape every decision
Safety by design
Defaults that protect new members first — public-meeting prompts, conservative privacy, age-aware feature gating.
Humans review humans
Automated signals support our team. People make the call on warnings, restrictions and removals — not algorithms alone.
Proportionate response
Actions match the behaviour. A first-time tone slip is not treated the same as a coordinated scam.
Appealable decisions
Every enforcement action has a path back through a fresh reviewer who didn't make the original call.
Moderation workflow
What happens after you report something
Report received
A member, organiser or partner flags content or behaviour through the app, the public form or email. The reported item and surrounding context are preserved.
Triage
Safety-critical reports — threats, child safety, fraud, dox — jump the queue immediately. Other reports are sorted by severity and signal strength.
Human review
A trained reviewer reads the report, the reported content and any prior history on the account. They check the Community Guidelines, not their personal opinion.
Automated signals
Anti-abuse models highlight patterns the reviewer might miss — duplicate accounts, scripted activity, scam fingerprints. They never decide the outcome on their own.
Decision and action
The reviewer chooses no action, warning, restriction, suspension or removal — and writes a short note explaining why.
Notice and appeal
Both sides get the relevant notice. Enforcement actions include the reason and the appeal route.
The toolkit
What we actually use
User reporting
In-app reports, the public Report an Issue page, dedicated emails for safety and abuse, and direct contact for partners and law enforcement.
Human moderation
Trained reviewers handle every enforcement decision. We invest in their training, wellbeing, escalation paths and rotation between queues.
Account restrictions
Pause specific abilities — messaging, posting, creating Guilds, organising Adventures — while behaviour is corrected or investigated.
Suspension and removal
Time-boxed suspensions for cool-down, permanent removal for serious or repeated harm. Both record the reason for future reviewers.
Age assurance
Adults-only platform with completed age checks for sensitive features through a specialist provider. Lying about age is itself a removable offence.
Anti-circumvention
Detection that makes it harder to evade bans through new accounts, recycled devices or coordinated networks.
Repeat-offender monitoring
Accounts with prior enforcement get extra weight in new reviews. Patterns of repeat behaviour escalate faster.
Fraud and impersonation detection
Signals across profile creation, messaging behaviour, link patterns and reported scams feed into review — but a person still decides.
People over automation
Where automated systems help — and where they stop
Automation is good at noticing patterns at scale: a single message sent to hundreds of accounts, a profile that just registered using signals seen on previously banned accounts, the fingerprints of a known scam. Those signals are useful — they help reviewers prioritise and spot context they might otherwise miss.
Automation is bad at judgement: sarcasm, cultural context, friendly teasing between two people who know each other, an unusual but legitimate use of a feature. That is why human reviewers make every enforcement decision that affects an account, and why we never publish exact moderation thresholds — both to keep the system fair and to keep bad actors from gaming it.
Appeals and review
If we got it wrong, we want to know
A different reviewer
Appeals never go back to the person who made the original decision. A second reviewer reads the report, the content, your appeal and any new context you provide.
How to appeal
Send your username and any reference number to appeals@circulure.com. Add anything the original reviewer might not have known.
Privacy and evidence
How we handle data during a review
Reporter privacy
We do not tell the reported member who reported them. Reports are handled by the safety team and shared only with reviewers and senior staff who need to see them.
Evidence preservation
Messages and content involved in a report are preserved for review even if either side deletes them afterwards. This is documented in our Privacy Policy.
Transparency
What we commit to publish
Circulure publishes an annual update covering the categories of reports received, the categories of enforcement actions taken, the volume of appeals and what proportion were overturned. We don't publish individual cases or anything that would identify members.
We also share product changes that affect safety — new controls, default tightening, new age-assurance steps — when they ship.
Honest limits
What this system can and can't do
Within scope
- • Behaviour on Circulure — messages, posts, profiles, Stories, organised spaces.
- • Off-platform behaviour where it directly endangers Circulure members.
- • Coordinated abuse and inauthentic behaviour.
- • Properly authorised law-enforcement requests.
Out of scope
- • Emergency response — always call local services first.
- • Disputes between members about events that didn't involve Circulure.
- • Content shared outside Circulure that we can't access.
- • Public-figure commentary that doesn't break our guidelines.
Contact and escalation
When to use which channel
Safety concerns
safety@circulure.com — human triage, fastest path for urgent safety issues short of an emergency.
Legal & law enforcement
legal@circulure.com — preservation requests, data requests, takedown notices.
Appeals
appeals@circulure.com — for enforcement decisions you believe were wrong.
Report something or learn the rules
The Report an Issue form is open to logged-in and logged-out members alike. The Community Guidelines spell out what we'll act on.